Due to the numerous product lines we offer, our policy varies based upon the product.
Rest assured, that if the event that MedStock or its manufacturer partners are at fault, you will be covered, including any extra shipping fees that may incur.
In all other instances, our general product return policy lasts 45 days. If 45 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
Items that are not eligible for cancel or return:
- Any item needing custom work (including, but not limited to, cabinetry, furniture with upholstery, custom built equipment.)
- Equipment Orders (except if an item is defective upon arrival)
- Pharmaceuticals Items
- Gift Cards
- Items on sale or clearance
- Made to order items
- Items damaged in transit that was NOT sent with insurance.
- Any item number that ends with "-NR"
All other items must meet the following criteria:
- Items must be unused and unopen, in the same original packaging as when delivered.
- Damage claims must be made within 24 hours of delivery
- Customer is responsible for return shipping, unless MedStock is deemed to have shipped in error. If you receive a refund, the cost of return shipping may be deducted from your refund.
- All returns are at the discretion of MedStock management
To initiate a return claim:
You will be brought to a new page, which will automate this process.
Please do not send your purchase back to the manufacturer without prior written approval.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at CS@MedStockUSA.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at RMA@MedStockUSA.com and send your item to: 500 Eastern Parkway, Farmingdale, NY, 11735, United States.
MedStock will automatically insure any package with a maximum value of $100. If you would like to add insurance to any order please contact customer service, or when available, choose an insurance delivery option upon checkout.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.