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Refund Policy


As the 2019 Coronavirus (COVID-19) becomes a growing concern nationwide, we have experienced a tremendous increase in the volume of orders on preventative items such as disinfectants, masks, hand sanitizers, soaps, tissue, and more. As a result, you may experience delays in contacting Customer Care, and overwhelming volume levels are driving an increase in inventory outages and delayed shipments. To ensure as minimal disruption as possible, we have been working diligently these past weeks to monitor and replenish our inventory as well as provide updates on stock shortages as they arrive. We’ll continue to keep you informed as we have updates on our inventory position and ordering processes.

Please note the following:
-Orders must be allocated firsts to healthcare facilities and the like.
-Otherwise, orders are filled on a first-come, first-served basis.
-You may receive partial shipments
-Due to obligations from our manufacturers and product sources, we cannot return any orders, so; Please note, when ordering these items, or any SKU that contains the letters "NR" are NOT eligible for return, cancellation, or exchange under ANY circumstances
-We WILL allow edits and cancellations as long as we are contacted by 11:59 pm of the NEXT day. There cannot be any exceptions once this time passes, and we process your order.

Thank you for your patience as we continue to monitor and address this situation. As always, thank you for your support and we appreciate your business


Normal Return Policy:

Due to the numerous product lines we offer, our policy varies based upon the product.

Rest assured, that if the event that MedStock or its manufacturer partners are at fault, you will be covered, including any extra shipping fees that may incur.

In all other instances, our general product return policy lasts 45 days. If 45 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

Items that are not eligible for cancel or return:

  • Any item needing custom work (including, but not limited to, cabinetry, furniture with upholstery, custom built equipment.)
  • Equipment Orders (except if an item is defective upon arrival)
  • Pharmaceuticals Items
  • Gift Cards
  • Items on sale or clearance
  • Made to order items
  • Items damaged in transit that was NOT sent with insurance.
  • Any item number that contains the letters "NR"

All other items must meet the following criteria:

  • Items must be unused and unopen, in the same original packaging as when delivered.
  • Damage claims must be made within 24 hours of delivery
  • Customer is responsible for return shipping, unless MedStock is deemed to have shipped in error. If you receive a refund, the cost of return shipping may be deducted from your refund.
  • All returns are at the discretion of MedStock management

To initiate a return claim:

Click here to start your claim.

You will be brought to a new page, which will automate this process. 

Please do not send your purchase back to the manufacturer without prior written approval.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at and send your item to: 500 Eastern Parkway, Farmingdale, NY, 11735, United States.


MedStock will automatically insure any package with a maximum value of $100. If you would like to add insurance to any order please contact customer service, or when available, choose an insurance delivery option upon checkout.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.